Refund policy
Return & Refund Policy
Last Updated: 26 June 2026
At Corafa, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.
1. Return Eligibility
To be eligible for a return, the item must:
- Be returned within 7 days of delivery.
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Have all original tags, labels, and packaging intact.
- Be accompanied by proof of purchase or order confirmation.
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Items purchased during clearance or final sale promotions.
- Gift cards or store credits.
- Products damaged due to misuse, improper care, or normal wear and tear.
- Personalized, customized, or made-to-order products.
- Products returned without original tags or packaging.
3. How to Request a Return
To initiate a return, please contact our support team at:
Email: apparelecommindia@gmail.com
Watsapp on:
Please include:
Order number
Customer name
Reason for return
Photos (if the product is damaged, defective, or incorrect)
Our team will review your request and provide return instructions.
4. Return Shipping Costs
If the return is due to:
Wrong product delivered
Damaged product received
Manufacturing defect
Corafa will bear the return shipping costs.
If the return is due to:
Change of mind
Incorrect size selected by the customer
Personal preference
The customer may be responsible for return shipping charges.
Shipping charges paid during the original order are generally non-refundable unless the return is due to our error.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
To help us process your request quickly, please provide:
Clear photos of the product
Photos of the packaging
Order number
After verification, we may offer:
A replacement product
An exchange
A full refund
Store credit
depending on product availability and the nature of the issue.
6. Exchange Policy
We offer exchanges for eligible items, subject to stock availability.
Customers may request an exchange for:
Size issues
Defective or damaged products
If the requested replacement product is unavailable, we may offer:
Store credit
An alternative product
A refund
7. Refund Process
Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If approved, refunds will be processed to the original payment method used during purchase.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
8. Refund Processing Time
Approved refunds are typically processed within 10 working days after the returned product has been received and inspected.
Please note that banks, payment gateways, and card issuers may require additional processing time beyond our control.
9. Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible and the order will instead be subject to the Return Policy.
To request a cancellation, please contact us immediately at: apparelecommindia@gmail.com or,
watsapp at:
10. Items Not Received
If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with our shipping partners to investigate the issue and provide an appropriate resolution.
11. Contact Us
If you have any questions regarding returns, exchanges, refunds, or cancellations, please contact:
Corafa
Email: apparelecommindia@gmail.com or,
Watsapp at:
We are committed to providing a smooth and fair shopping experience for all our customers.